Last Updated October 2025.
General
This Shipping & Returns Policy is part of our Terms & Conditions.
Our goal is to ensure fast, safe, and reliable delivery of your products throughout Greece, and a fair and transparent returns process.
Shipping
We deliver exclusively within Greece via trusted courier partners.
No international shipping is currently available.
Delivery time
- Attica: 2-3 business days
- Rest of Greece: 3-5 business days
- Islands & remote areas: 5-7 business days
- Delivery times are indicative and may vary due to unforeseen circumstances or public holidays.
Shipping cost
The cost is automatically calculated at checkout based on weight and destination.
For orders over €500, free shipping is applied.
Payment methods
- Viva Wallet or credit/debit card
- Bank transfer (with proof of payment)
Order delays
If a delay occurs beyond expected delivery times, we will notify you by email or phone.
Returns Policy
Right of withdrawal
According to Greek consumer law (Law 2251/1994), customers may withdraw from their purchase within 14 calendar days of receipt, without giving any reason.
Conditions for return
We only replace items if they are defective or damaged.
To be accepted, returned products must:
- Be in their original condition and packaging
- Not having been used or damaged
- Be accompanied by the purchase receipt
The Company reserves the right to refuse returns that do not meet these criteria.
Return procedure
- Contact us at info@greatgreekproducts.com within 14 days of receiving your order.
- You will receive instructions for the return shipment.
- Once we receive and inspect the product, we will issue a refund or replacement.
Return shipping costs
- If the return is due to an error or defective product, the cost is covered by the Company.
- If it’s due to a change of mind (withdrawal), the cost is borne by the customer.
Refunds
We only refund items if they are defective or damaged. Refunds are processed using the same payment method as the original order (e.g. Viva Wallet or bank transfer) within 14 days of receiving the returned item.
Defective or damaged products
If you receive a defective or damaged product, please contact us within 48 hours of receipt.
We will arrange a replacement or full refund according to the above applicable process.
Contact
For any shipping or return-related issues, please contact our Customer Support at:
📧 info@greatgreekproducts.com